Latest News

21st Jul

Improving Your Access to GP Services

We’re working together across local GP practices to make it easier for you to get the care you need, when you need it — and from the right person. That might not always be a GP, but the most suitable healthcare professional for your needs.

What We've Done So Far

  • Brought more skilled staff into practices:
    • Clinical Pharmacists, Social Prescribers, Physiotherapists and Paramedics
  • Increased appointment numbers, including same-day appointments
    • In the last year we provided an extra 12000 same day appointments through our primary care network
  • Introduced a cloud-based phone system to help answer your calls more efficiently
  • Launched online consultations so you can contact us another way

What We're Doing in 2025/26

In 2025/26, we’ll be focusing on the following areas:

 

Online Consultations

  • You can access your GP via their website Monday to Friday, 8am to 6:30pm (excluding bank holidays)
  • Practices will also make more features online throughout the year such as booking appointments, asking for help, and managing other tasks through the NHS App

 

Helping You Get the Right Care  

We’re working hard to reduce call waiting times, as well as introducing a Call-back option so you don’t need to wait on hold during our busy periods

 

·       Our care team will help guide you to the right support – whether that’s whether by phone, in person, or online

·       This may include booking an appointment with a GP or another suitable clinician

  • Signposting you to services like Community Pharmacy

Sign Up for the NHS App

The NHS App makes it easier to:

  • Book and manage appointments
  • Order repeat prescriptions
  • View parts of your GP record
  • Access trusted NHS health information

If you’re aged 13 or over, speak to our reception team, join a digital support session, or click the link to get started.

Continuity of Care for People with Complex Needs

  • Based on your feedback, we know that seeing the same people matters
  • Some patients with complex health needs will now have a named care team
  • We’re also reviewing our appointments to make sure you see the right person at the right time

 

We Want to Hear From You!

In 2024, we:

  • Ran a patient survey to gain your thoughts on access to GP services
  • Held local events and a borough-wide webinar to hear your views

In 2025/26, we will:

  • Launch a new survey with your input via the Patient Participation Group (PPG)
  • Share the survey widely and hold another open engagement session – everyone welcome!

Thank You

Thank you for sharing your feedback — it’s helping us improve and shape better GP services for everyone.

9th Jul

Net Zero Commitment Statement


At Hesa Medical Centre, we are committed to supporting the UK’s national goal of achieving net zero carbon emissions by 2050. As part of the NHS, which has embedded net zero into legislation through the Health and Care Act 2022, we recognise our responsibility to deliver healthcare in a way that protects both people and the planet.

We pledge to:

• Transition to low-carbon operations across our estate, energy use, and procurement
• Promote sustainable prescribing and reduce pharmaceutical waste
• Encourage active travel and reduce unnecessary patient journeys
• Support staff and patients in making environmentally conscious choices
• Align with NHS England’s Greener NHS programme and local Green Plans

We believe that delivering high-quality care and safeguarding the environment go hand in hand. By embedding sustainability into our practice, we aim to contribute meaningfully to a healthier future for our community and the world.
 
 
Dr Zaheer Nasir
Dr Rizwana Mubarik
Dr Fareed Nasir
Partners - Hesa Medical Centre
Safe Surgeries
16th Jun

We're Proud to Be a Safe Surgery

Page last reviewed: 21 July 2025
Page created: 03 February 2023